Privacy Policy

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**Privacy Policy**  

Effective Date: 29 March 2025  

Business Name: Butterfly Laundry Services (trading as ButterflyCo)  

ABN: 72 859 193 701  

Contact Email: support@butterflyco.com.au

1. Overview  

ButterflyCo (“we”, “our”, or “us”) respects your privacy. This Privacy Policy outlines how we collect, use, store, and protect your personal information in accordance with the Privacy Act 1988 (Cth).

2. What Information We Collect  

We may collect the following personal information:

- Name, email, phone number

- Shipping/billing addresses

- Business name (e.g. salon or barbershop)

- Order and service preferences

- Payment details (processed via secure third-party systems)

- Website browsing data (via cookies, analytics tools)

3. How We Collect Information  

- Orders placed on our website

- Website forms and cookies

- Phone/email enquiries

- Customer support chats

- Service agreements or onboarding

4. How We Use Your Information  

- Process towel orders or services

- Deliver and track your shipments

- Communicate about your orders/account

- Send updates or marketing (opt-in only)

- Improve our services

5. Security of Information  

We store your data on encrypted servers and protect it from misuse, loss, or unauthorised access. Payment data is handled by PCI-compliant third-party providers.

6. Sharing of Personal Information  

We never sell your data. We only share it with trusted partners when necessary, such as:

- Payment gateways

- Delivery couriers

- IT service providers

- When legally required

7. Access & Updates  

To request a copy or update your information, email us at: support@butterflyco.com.au

8. Cookies & Tracking  

We use cookies to enhance your site experience. You can disable them in your browser settings.

9. Changes  

We may update this policy. The latest version will always be on this page.

10. Contact Us  

 support@butterflyco.com.au  

Melbourne, VIC, Australia